Director of Performance and Quality Improvement
Nathan Roggenbaum, WMPC’s Director of Care Performance and Quality Improvement, oversees a community-wide strategy for the continuous quality improvement of WMPC programs and services for children and families in out-of-home care in Kent County.
Mr. Roggenbaum returned to West Michigan in 2018 after working for ten years in London, United Kingdom managing projects and programs for the London Borough of Havering’s Department of Children’s Services. In this role, Mr. Roggenbaum developed rich expertise in developing and tracking performance measures and continuous quality improvement strategies which yielded improvements to services and outcomes for children and youth at-risk; to include child victims of trafficking, children in foster care, and those receiving post-foster care services.
Mr. Roggenbaum believes the youth voice to be a central component of a robust performance and quality improvement framework. He has overseen the development and implementation of digital tools that elicit feedback of youth and empower them to co-author decisions that influence their lives. Mr. Roggenbaum has managed multi-disciplinary teams in multi-cultural environments and led the implementation of a system-wide, evidence-based model for social work practice to a workforce of more than 300.
Mr. Roggenbaum has a Master of Social Work from Western Michigan University and a Bachelor in Sociology from Grand Valley State University.